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Your Telegram can become a customer support tool for your website visitors 💬

If you run a small business or are a solopreneur, you probably already use Telegram as an important communication platform. But did you know that Telegram can be easily integrated directly into your website, turning it into a simple and effective customer support channel?

This way, you simplify communication with your clients, reduce tech overload ⚙️, and save your time ⏰.

Telegram integrations: direct vs indirect 🔄

Most Telegram widgets on the market operate as channels or chatbots. For example, tools like Elfsight, SociableKIT, Intercom, Jivochat or Common Ninja usually:

• Redirect website visitors to the Telegram app.
• Require the client to have a Telegram account.
• The conversation takes place in Telegram, not directly on the website.
• Sometimes clients want to stay anonymous and don’t want to leave their personal telegram account details to the sales agents.

This means the client has to leave the website and be a Telegram user to communicate.

Birdychat’s solution: direct chat on your website, in your Telegram pocket

Birdychat works differently:

• The client writes right there on the website, like with a regular live chat.
• You receive the message directly to your Telegram — in one place and on your mobile device 📩.
• The client doesn’t need a Telegram account or an additional app.

This saves time ⏳ and lowers barriers for the client to start a conversation.

Who can benefit from Birdychat? 🌟

• If you want to reduce the number of tools you use and simplify your daily routine.
• If you’re already a Telegram user and want to leverage it even more effectively 📈.
• If it’s important for you to respond quickly to clients and keep communication smooth.
• If you care about client privacy and data security without extra intermediaries 🔒.

Some interesting facts for Telegram fans 📈

• Speed: Telegram messages are delivered in under a second, even on weak 2G networks (Telegram documentation).
• Limits: Bots can send up to 30 messages per second per user — hardly a problem for solopreneurs 🚀.
• Popularity: Telegram grew from 700 million monthly active users in 2022 to 1 billion in 2025. This rapid growth shows that more and more people trust Telegram as a reliable, stable, and widely used communication tool — making it a great fit for solo entrepreneurs as well.

Final thought 💡

While technology changes rapidly, one thing remains constant — people value quick, personal, and smooth communication. Even a simple possibility to chat without extra hurdles, through the channel we already use, can make the difference between a lost and a won client.